Frequently Asked Questions

Below you'll find the most frequently asked questions that we receive from our customers. Is your question not answered? Please contact us and we'll be in touch with you!

1. There is no seed packet included in my grow kit, what do I do? 
   We’re sorry to hear that you’re missing a seed packet in your kit, please contact us and let us know the product you purchased as well as the number mentioned on the product packaging and we’ll be sure that you will get the missing seed packet as soon as possible.
2. It seems that there are no seeds in my seed packet, could this be true?
   There’s always a chance that a system error has been made resulting in an empty seed packet. However, generally speaking the seeds are quite small and experience has shown that seeds often get stuck in the edges of the seed packet, so please check on this before contacting us.
3. My seeds didn't germinate within 4 weeks, what could be the reason for this?
   There could be a variety of reasons for this. However, generally speaking it's important to make sure that your seeds are planted approximately 1'' apart, not deeper than 1/4 of an inch, the temperature is between 70 to 80 degrees and the soil has been kept lightly moist.
4. The seeds in my kit started growing really well and I took good care of them, however at some point they withered and died, what happened?
   There could be many reasons why seeds don't perform as expected, however one of the most common issues is that seeds are planted too close to each other. Therefore, we recommend you to carefully move the sprouts to a larger pot as soon as they reach a height of 3'' to 4'' so there's plenty of room to grow successfully and that the sprouts don't affect each other.
5. I want to transplant my seedlings outside, how do I go about it?
   Transplanting your seedlings outside is a tricky process. Therefore it is important to make sure you don't 'shock' your plants in order to be successful. The best way to go about this is to leave them in their original pots and gradually bring them outside in the sunlight for just a couple hours at a time. Slowly increase the time outside day by day and don't forget to provide them with a little extra water during this time. After about a week your seedlings should be good to go and then you can transplant them to larger pots and keep them outside.
6. What do I need to pay attention to when transplanting my seedlings to a larger pot?
   First, it's important to moisten the soil. Then, carefully separate the seedling from the soil and be sure not to damage the roots. Move the seedling to the larger pot and be sure the soil is well prepared and the hole is twice the size of the seedling. Thoroughly water the hole before placing the seedling in there and add soil around it to fill up the hole. Carefully, pat the soil down around the seedling in order to be sure it is stable and you are done!
7. Some flower bulbs are missing in the bag/box, can I get a replacement or refund?
   If the rare occasion occurs that flower bulbs are missing, please contact our customer service department and be sure to save your receipt and product packaging so you can apply for a refund. 
8. I recently purchased flower bulbs but they look dried out, how does this happen?
   Sometimes it happens that products are not stored under the right conditions or that stores keep the products on the shelves for too long. In that case, products will dry out and are not likely to grow anymore should you decide to plant them. 
   
9. I’ve always had success with growing a beautiful Amaryllis, however this year it seems to only grow leaves. How does this happen?
   It is important to remember that once Amaryllis are potted, they don’t need to be watered at all. As soon as the stem starts to emerge about 1-2 inches (not the leaves) then you can slowly start adding some water. Should you decide to (lightly) add water from the very beginning, then you encourage the growth of leaves and chances are that your Amaryllis stem will never emerge. 
10. How to care for my indoor Hyacinths and Amaryllis after they have bloomed?
    Please go to products (or search for the product code) and select the product that you want more information about. Here you find detailed instructions on how to care for your plants after they have bloomed.
11. I recently bought bulbs/perennials from TotalGreen Holland, but I can’t get them to grow. What can I do?
    TotalGreen Holland is happy to provide you with instructions and wants to assist you in being successful in growing your plants. Feel free to reach out to us, send us photos and our experts will take a look at it and provide you with additional information.
12. My perennials are growing, but it doesn't look like they will bloom at all. How does this happen and what can I do about it?
    If your perennials look healthy and are located in a sunny spot, chances are that they are planted too deep. If you plant them about 3 to 4 inches deep, the perennials won't flower well, if they flower at all. However, you can resolve this problem by lifting and replanting the bushes around late August/early September. Please note that this needs to be done very carefully. There's a chance that moving them will cause a set back in blooming and you might have to wait a year to see blossoms.
13. There are no instructions included in my kit, where can I find these?
    Please note that the planting instructions are always printed on the product packaging. It's either located on the outside or on the inside of the packaging.
14. When customer service requests a receipt and guarantee label(s), do I send them to Holland? 
    No, to speed things up we request you to send us pictures of the required documentation per email.